Voice Call Analytics

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Data insight without the guesswork

A complete pictured of online to offline sales, powered by A.I.

Better evaluate the performance of your marketing, content, and products by understanding the channels and campaigns that are driving clicks, calls, and – ultimately – sales.

Insights from every customer call with bespoke data reporting

Access eSalesHub’s unique AI-powered call tracking for powerful customer insights from every call –without the time delay or resource cost of listening to endless conversations.

Connects to your marketing software

Integrate your favourite marketing tools for a complete customer picture. From online click to offline sale, birdge the data gap in your reporting to provide you with the complete picture for true return on investment calculations and attribute all the sale you generate to your online activity.

There when you need us with free account management

Our account support is not just a help desk, but a team of data scientists to help you get the most out of your data discoveries. Your account support is a team of experts who specialise in source reporting, customer insights, and data analysis to help you get the most out of your data. And best of all, our account management is free

A deeper understanding of your sales conversions and customers calls

Our analytics platform establishes your true return on investment, while in-built features give you real-time customer insights and highlight how you can grow sales and improve customer service.

Easily access call data with an easy-to-use interface, shareable reports, and tools to save time and increase efficiency.

Smart AI Call Categorisation

Artificial intelligence categorises each call so you don’t have to. Map the customer’s journey to your sales pipeline and customer services journey to discover the sources and keywords that drive your most valuable customer so you can generate more of them.

Smart Alerts

Integrate your favourite marketing tools for a complete customer picture.

Smart Source Analytics

Understand which sources and clicks drive the most sales, not just call volume, or where you are wasting clicks.

Smart Keywords Analytics

Keyword data from calls based on sales conversion lets you understand the high-value terms that drive sales. You do not pay for customer service calls from your Google Ads or Bing campaign.

Smart Voice Analytics

eSalesHub customers can analyse sales versus quotes and get deeper insights into customer service calls. For example, they can see the difference in the language used when the customer is happy or has complained. This provides unmatched insight into service, product issues, and pinpoints quick wins.

Smart Divert

Ensure each customer is connected with the right destination number depending on their site journey. If a customer is based in Birmingham, we can make sure they always see a local 0121 number to increase page conversion and provide localised service.

Smart Demographics

Profile the customers who call you to understand the demographics of those you convert and those you do not.

Smart NPS

Combine call data with CRM outcomes and NPS scores to get a complete ‘line-of-site’ for every customer and every opportunity missed to improve your ROI and key learnings.

Smart Google Integration for SA360, GA360 and Google Ads insight

Merges seamlessly with Google products, including Google Analytics, Google Ads, SA360 and GA360.

Smart CRM Integration

Insert and extract call data into your CRM platform or knowledge tool for a complete understanding of the customer journey – from click to invoice value.

There’s a plan whatever your business needs

Managed lead generation service

We pay for Google and Facebook, you only pay per exclusive inbound lead. Choose our fully managed service if you don’t have the time or resource to manage parts of your campaign in-house.

You do it yourself

Bridge the gap through your customer journey with more data. Power your own lead generation strategy with artificial intelligence, enabling you to analyse call and sales data in one place.